Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal information: Name, phone number, email address, and any details you provide when requesting a quote, booking a service, or contacting us through our forms.
• Vehicle information: Make, model, year, and condition of your vehicle when relevant to the services you're requesting.
• Communication data: Messages sent through contact forms, email, text, social media, or third-party booking platforms.
• Website usage data: Basic analytics such as page visits, browser type, device information, and general site interaction — collected through tools like Squarespace Analytics, Meta Pixel, and similar platforms.
• Location data: Your general location (city/area) as provided by you when requesting mobile service, used solely to determine if you fall within our service area.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and schedule detailing services
• Communicate with you about appointments, inquiries, or service follow-ups
• Improve our website, services, and customer experience
• Send service-related updates (we do not send spam or unrelated marketing)
• Understand how visitors use our website so we can improve it

We do not sell or rent your personal information to anyone.

3. Sharing of Information

We may share limited information only when necessary to operate our business:

• Service providers: Tools we use to run the business, such as our CRM/booking platform, payment processors, website hosting (Squarespace), and analytics tools. These providers only receive the information needed to perform their function.
• Legal requirements: If required by law, court order, or to protect our legal rights.

We do not share your personal information with third-party advertisers or sell data to any outside party.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve site performance and understand visitor behavior. These may include:

• Essential cookies: Required for the website to function properly (forms, navigation).
• Analytics cookies: Help us understand how visitors interact with our site (page views, traffic sources).
• Advertising pixels: We use Meta Pixel (Facebook) to measure the effectiveness of our advertising and reach potential customers. This may involve collecting limited browsing data.

You can disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality.

5. Data Security

We take reasonable precautions to protect your information, including using secure hosting, encrypted form submissions, and limiting access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of data transmitted to or stored by our systems.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (unless we are legally required to retain it)
• Opt out of any marketing communications

To exercise any of these rights, contact us using the information at the bottom of this page.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies independently.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.